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Hello Tech Pros, What Products & Businesses Are You Building?

Hello Tech Pros is a podcast that explores the opportunities, challenges and anxieties that technical professionals and techpreneurs face when building their career, building their products and building their business. This show is about the people behind technology and the mindsets and skill sets they developed that led to their success. The show's host, Chad Bostick, is a 20 year veteran of the software development industry both as a practitioner and as a manager at companies like iBEAM Broadcasting, Devon Energy, Zynga and Fanduel. Chad is also an advocate for the awareness of Social Anxiety Disorder in the tech industry. His own battle in overcoming social anxieties led him to get the girl, lead the teams and launch a very successful podcast where he has interviewed over 250 guests.
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Hello Tech Pros, What Products & Businesses Are You Building?
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Now displaying: Category: people
Jan 30, 2017

Conrado Lamas is a journalist who's been working with startups and digital marketing for almost 5 years now. He explains how writers could and should transit to digital marketing, and how everything is learnable. Conrado works at Carts Guru, after successfully releasing Mailtrack and transforming it into a leader of its success.

 

What You Will Learn in This Episode

  • How to understand people's behaviours using empathy.
  • A brief history on traditional journalism and why today is so different.
  • The trending "fake news" and what it means to professional journalism.
  • Why Google rewards good journalism with better search rankings.
  • What you can do to engage in contemporary journalism.
Nov 18, 2016

Charlie Light helps companies with sales, and almost all his clients are digital marketing agencies or software engineering consultants. Charlie is an expert on prospecting, getting in front of new customers, and the general sales process.

Show notes at http://hellotechpros.com/charlie-light-people/

What You Will Learn in This Episode

  • The wall of fear that prevents technical people from trying to sell and how to overcome it.
  • How to craft the perfect sales pitch for your consultancy.
  • What to say to a prospect when you get them on the phone.
  • Where to find companies that want to hire you.
  • The steps you need to take to close the deal and sign the contract.

 

Resources Mentioned

Nov 4, 2016

Coraline Ada Ehmke is a speaker, writer, teacher, open source advocate and technologist with 20 years of experience in developing apps for the web. She works diligently to promote diversity and inclusivity in open source and the tech industry. She is the creator of the Contributor Covenant, the most popular open source code of conduct in the world (with over 15,000 adoptions including JRuby, Swift, F# and Rails.) Coraline works for GitHub as a senior engineer on a team devoted to creating community management and anti-harassment tools.

Show notes at http://hellotechpros.com/coraline-ehmke-people/

What You Will Learn In This Episode

  • Why a lack of diversity limits creativity and problem solving.
  • What a Code of Conduct can help you achieve in your organization.
  • The impact your words and behaviors have on those around you, regardless of your intention.
  • How to approach and communicate with someone who is violating the code of conduct.
  • Technical terminology that needs to be refactored by everyone.
  • The root cause behind most software problems.
  • The anti-harassment and community support tools GitHub is building to foster excellent conduct.
  • The emotion we all need to show at work to make life and work better for everyone involved.
Oct 28, 2016

This is Part 5 of the free 7-day audio and email course Start Your First Business.

 

What You Will Learn In This Episode

  • Why I've always felt "sales" and "salespeople" were sleazy scumbags.
  • The trait you need to have as a marketer to not come across as a sleazy scumbag.
  • How to connect with your potential customers on an emotional level to build raving fans.
  • How to speak the language of your audience using their own words to build trust.
  • Search engine tricks to

 

Next Steps

The next step you need to take is to complete the homework assignment for Module 5 in the follow-along email course.

Click here to request access to the course materials and homework.

Oct 21, 2016

Clarence Washington is a manager of infrastructure architecture and engineering and has a strong belief in finding a way to give back to the community and blessing others with the things that you have yourself been blessed with. Clarence works with inner-city youth and uses sports (football) to reach children that we otherwise would not be able to reach. Although they have been a perennially successful and winning program, winning is not emphasized as the most important outcome. They believe in success. Wins and losses are short term outcomes, and even in an individual defeat successes can be found. Success on the field and in life comes with hard work, discipline, and perseverance. With those things there is no need to focus on the score, or even wins and losses on the field or in life because success is a byproduct of those things. Clarence and his team of coaches and mentors teach and live by that ethic.

Show notes at http://hellotechpros.com/clarence-washington-people/

What You Will Learn In This Episode

  • The first thing Clarence teaches to young men and why it is critical to their development.
  • Why athletics is a great way to educate youth in many areas of life.
  • How the impact we make on 10-year-olds will change the future 25 years from now.
  • How Clarence balances the relationships between his family and his team.
  • Who's life you can change if you get involved today.
  • The differences between winning the big game and driving home with a loss.
Oct 14, 2016

While working on his PhD in NeuroEconomics, Dalton Combs learned a lot about motivation and why people do what they do. Now he's the founder-CEO of Dopamine Labs. They've designed a product that makes it easy for any developer to increase retention and engagement by turning their app into a habit.

Show notes at http://hellotechpros.com/dalton-combs-people/

What You'll Learn in This Episode

  • Why users "stick" to some apps and quit using others.
  • The key to rewarding users in ways that suprise and delight.
  • How dopamine works in the human brain and reinforces behaivors (even bad behaviors).
  • The strategy to developing an app that is as addicting as Angry Birds.
Oct 7, 2016

Career Hyperdrive Course: Day 5

The Career Hyperdrive Course is a free 7 day email and audio course for technical professionals to help launch your career into hyperspace. Each module in this course is designed to help you overcome a major barrier to your career growth.

Here's what you're going to get out of the course.

  • The motivation you need to overcome your biggest career obstacles and navigate asteroids.
  • Productivity tips to help you crush it at work without killing your personal life (leaving more time at the cantina).
  • Jedi mind tricks that will build your respect and influence across the organization without needing to move into a management track.
  • A droid masterclass that’s going to guide you through the process of selecting the right technology for the right problem, every time.
  • Social engineering hacks to break into the elite inner circles and get a seat at the Jedi Council.
  • A strategy that will raise your value (and salary) within your organization and increase your reputation and negotiation power across the galaxy.
  • The peace of mind to unplug from the job without the guilt of leaving your friends to fight the Death Star on their own, or the fear and anxiety of being pursued by bounty hunters.

The audio lessons are available to everyone, but the action items and homework are exclusive to the students who subscribe to the email version of the course. (Hint: If you don't take action and do the homework, you're probably not going to change anything.)

 

Click here to enroll in the full course. It's completely free.

 

Module 5

How to Break Into the Elite Inner Circles Without Looking Like a Dirtbag

 

Here's what you're going to learn in the fifth module of the Career Hyperdrive Course.

  • What causes us to look like and feel like a dirtbag.
  • What the Elite Inner Circle is talking about and what they want to hear from you.
  • How to win the respect of the high achievers and big shots one at a time.
  • Behaviors to avoid at all cost.
  • The story of my personal struggle with social anxiety and how I was able to overcome it at work by building critical relationships with supportive people who supported my career growth.
Sep 30, 2016

Paula Paul entered the workforce as a software engineer after an internship with IBM in the early 80’s. Since then she has shipped commercial software, evangelized .NET for Microsoft, and held executive positions in corporate IT. After ‘flipping the table’ mid-career, she came back to technology through a passion for teaching people to code. Paula is currently an architect with AmWINS Group, Inc. and enjoys work in the community as an ABI (Anita Borg Institute) Syster, diversity speaker, and mentor.

Show notes at http://hellotechpros.com/paula-paul-people/

What you will learn from this episode

  • Why this is the perfect time to get into the technology industry.
  • The demographics of awesome software developers.
  • Why "TechnologyPeople" is an awesome glitch.
  • The hardest part of working in the tech industry and why we struggle in that area.
  • How to get around the passive-aggressive resistance of engineers.
  • The win-win scenario of being wrong.
  • Why we need to tap into the emotions of the people we are serving.
  • The fears and anxieties that hold people back.
  • How to find the companies that will support your skill set.

 

Sponsors

Sep 23, 2016

Bill Schmarzo is the CTO of EMC's Big Data Consulting Practice and a frequent industry speaker, a blogger, a professor at the University of San Francisco School of Management as well as an author. Schmarzo wrote "Big Data MBA: Driving Business Strategies with Data Science" and "Big Data: Understanding How Data Powers Big Business".

Show notes at http://hellotechpros.com/bill-schmarzo-people/

Key Takeaways

  • The companies who are successful with Big Data addressed the cultural or people issues.
    • How do we get people engaged in the process so that we're delivering the analytics in a way that is actionable to our stakeholders?
  • Many companies tend to start with implementing Hadoop and then waiting for magic to happen. It doesn't happen.
  • Data science is really identifying the variables and metrics that MIGHT be a better predictor of performance.
    • "Might" is a license to be wrong and in many companies the idea of wrong is bad.
  • In the BI space, the IT departments over promised and under deliveredwhich has lead business leaders to be skeptical of Big Data initiatives.
  • You have to have a tight alignment between the business and IT to ensure that we are working on the right problems.
  • Pick a topic / problem that business users find is important, focus on strategic business initiatives.
    • Create a link between business and data scientists.
  • Create a culture of creativity across the whole organization.
    • Creativity is a contagious event.
    • All ideas are worthy of consideration.
    • We want people to be unafraid to be creative and sharing their ideas even if they may not work.
    • The best ideas come from front line.
    • Most large organizations struggle with protecting their own fiefdoms which leads to data silos.
  • Big Data is not about big, its about small.
    • Learn as much as possible about individual person, event and situation instead of looking at the average of the data.
    • Aggregated data is the devil. You need to work with raw to serve the individual.
  • Big Data initiatives tend to fail because the teams are focused on too many opportunities instead of being focused and priortizing the most important business problems.
    • Focus on one decision which has high value and high feasibility.
  • Big Data is a team sport.
    • We need everyone involved, including the business, the IT and the data scientists.
    • Success breeds success. Quick wins will catch the attention of other people and build a grassroots movement.

 

Sep 16, 2016

Andy Haskell is a web software engineer at Meta Search in Cambridge, which is like a Google search for your files. Andy also runs the blog Computer Science for the Slothful and is one of the organizers of Boston Golang. When he's not coding, you can find Andy running or gaming. Don't ask Andy Haskell about sloths or Pokemon unless you want to have a 45-minute conversation!

Show notes at http://hellotechpros.com/andy-haskell-people/

Key Takeaways

  • It's hard to get a job without work experience and to get work experience without a job.
  • Volunteer and look for internships.
  • Are you using the same college exam questions for your interview questions or are you digging deeper?
  • The interviewee should be doing interview themselves. The company is looking for the perfect candidate and the candidate is looking for the perfect company.
  • Show personality and thought process in the interview.
Sep 9, 2016
Alysse Metzler’s career evolved to not only finding the best talent in the industry but also helping America get back to work. Her life’s mission is to help people of all ages and backgrounds find their dream job. She’s taken all of the lessons she’s learned in her 12 years of recruiting and wrote, The Recruiting Snitch, Recruiting Secrets to Help Land Your Dream Job. Alysse believes by understanding what a recruiter thinks, an applicant can achieve better results from their interviews and their job search.

Show notes at http://hellotechpros.com/alysse-metzler-people/

Key Takeaways

  • While most people are in their current job, they don't think about brand or networking.
  • When you're working, that's the best time to make connections and get to know people when you don't need but but genuinely want to get to know them.
  • You have to know people to find the positions that aren't publically posted.
  • Being shy is not an excuse, you are losing a lot of opportunities.
  • There is no such thing as a permanent job. Every company in every industry has some level of volatility.
  • Keep your LinkedIn profile updated at least yearly.
  • It's not about "collecting" people into your social network, it's about connecting with them as people.
  • At a networking event, try to make one solid new relationship.
  • People want to know "how can this person help me?"
  • It's not about what people can do for you, it's about what you can do for others.
  • Your personal brand is not just your skill set or your presence on social media. It's about building a reputation and being a subject matter expert. It's how people perceive you.
  • Good candidates are connected. They are looking at new tech, going to meetup groups and being part of the community.
  • There are two kinds of job candidates.
    • Active candidates are actively looking for a job. They need a new job right away and have less negotiating power. The longer you are unemployed, the less negotiating power you have.
    • Passive candidates are happily employed and have a powerful personal brand. Recruiters are knocking at their door and making great offers to entice them.
  • The best time to look for a job is when you have a job.
  •  You should be having career conversations with your manager annually during performance reviews.
    • An engineer generally bumps up in job title every 2 years.
    • The director-to-VP track will be longer, in the timeframe of 5-8 years.
    • Proactively have the conversation with your manager if they aren't bringing it up.
  • Closed mouths dont get fed.
  • Network, network, network. Connect with people and get out of your comfort zone.
Sep 2, 2016

Monica Neubauer is a successful REALTOR in Franklin, TN and has been a National Speaker in the industry since 2009.  As an Education Junkie, she enjoys talking about many aspects of Real Estate and Business.  As the 2015 REALTOR of the Year for her local association, she is active at home, but also enjoys traveling the 50 states and any country that will let her in.

Show notes at http://hellotechpros.com/monica-neubauer-people/

Key Takeaways

  • The public is educating themselves about real estate which is a good thing, but they may be missing vital information.
  • The process of buying a house is much more complicated than what they show on HGTV.
  • Every real estate market is extremely localized.
  • Pros for working with a real estate agent:
    • They are in the local market every day.
    • The market  is extremely localized, 30 minutes away is very different.
    • Roads, schools, zoning constantly changing.
    • Agents are well-trained.
    • They keep up with regulatory changes.
    • Agents can help you understand the upgrades.
    • Agent has all the paperwork and help understand the process and educating the buyer or seller.
    • It is a stressful processand its nice to have someone to help balance the emotions.
  • Interview the real estate agent to determine if they keep up with continuing education.
    • Ask friends for referrals. Did they love their agent?
    • Have they been in the industry very long and what has their education been?
    • If new to the business, do they have a mentor?
    • What forms of technology are they using?
    • Are they using professional photography or an iPhone?
    • Which communication methods do they prefer?
    • Do they have a full time job and just hustling on the weekends?
    • How much business are they doing?
      • 15 transactions is a fulltime real estate job. 30 is amazing.
      • 100 transactions is a team - who is the agent that you're actually going to be working with?
    • What negotion skills do they have?
  • Be prepared to voice your expectations.

 

Aug 26, 2016

Crucial conversations are defined by Kerry Patterson as a needed conversation that involves strong emotions, opposing opinions and high stakes. But what happens when you need to have a crucial conversation but suffer from social anxiety?

Show notes at http://hellotechpros.com/crucial-conversations-and-anxiety/

Aug 19, 2016

Mike Montague is a certified trainer and the Director of Content Marketing for Sandler Training Worldwide. He is passionate about sharing the Sandler success principles and teaching the interpersonal communication skills needed to improve your life and business. He is an accomplished speaker and writer, and has designed over 200 websites. He also contributed to the popular Sandler book, LinkedIn the Sandler Way.

Show notes at http://hellotechpros.com/mike-montague-people/

 

Sponsors

Aug 12, 2016

Therman Trotman is a husband and father of 3. He's been in the IT field for 16 years, he's an Army veteran, a NYC native and a SharePoint developer. Therman feels that the number one key to growing your career is building relationships.

Show notes at http://hellotechpros.com/therman-trotman-people/

Sponsors

Aug 5, 2016

Jim Collison is a Performance Team Lead at Gallup Technology in Omaha, Nebraska. Jim oversee’s a team of software developers as well as the internship program year round.

Outside of Gallup, Jim Collison is the voice behind The Average Guy Network where he hosts Home Gadget Geeks, Home Tech Tips, Cyber Frontiers, Rich’s Random Podcast Generator, Ask the Podcast Coach and School of Podcasting.

 Show notes at http://hellotechpros.com/jim-collison-people/

Sponsors

Jul 29, 2016

Even if you are a shy, introverted person you can learn public speaking skills by practicing and identifying the 4 personality types that you'll be presenting to.

Christina Canters is a Melbourne-born entrepreneur and founder of The C Method. Through her training workshops and coaching, she helps driven young professionals and business owners be more effective at public speaking and communication. A passionate and engaging speaker, Christina has spoken at organizations and conferences in Australia, the USA and the Philippines. Subscribe to her podcast ‘Stand Out Get Noticed’ at thecmethod.com.

Show notes at http://hellotechpros.com/christina-canters-people/

Sponsors

Jul 22, 2016

Matt is an internet-famous guitarist with over 1 million followers on Google+. He's got a plan to help you get famous too.

Matt Gibson is a guitarist, social media personality and the host of the Kingdom of Rock Podcast for DIY Musicians. He endorses ESP Guitars, Breedlove Guitars, Mesa Boogie, D'Addario and Ree's Harps.

Show notes at http://hellotechpros.com/matt-gibson-people/

Sponsors

  • Minio Cloud Sever - Store photos, videos, VMs, containers, log files, or any blob of data as objects.
Jul 15, 2016

I'm not just an introvert, I'm an extremely shy person. This podcast is a resource I use to practice using my voice and meeting new people. These tips help set the foundation for a life of smiles and new relationships.

Show notes at http://hellotechpros.com/relate-then-communicate-shy-people/

Sponsors

  • Burdene - The bot that helps you remember all the stuff you've forgotten.
  • 9hnqh6k3
Jul 8, 2016

Tim Priebe is an author, columnist, and the owner of T&S Online Marketing. He has been working on websites since 1997, and has experience in areas including search engine optimization, blogging, email newsletter marketing, and social media, among others. Tim is the author of several online marketing books, including “102 Tweets,” “Blog a Week,” and “Online Marketing Mindshift."

Show notes at http://hellotechpros.com/tim-priebe-people/

Sponsors

  • Burdene - A bot that remembers your stuff and reminds you over text messages.
Jul 1, 2016

AB Periasamy builds software like an artist builds a masterpiece. By inspiring others to believe in the idea and the design and contribute to it's success.

Anand Babu (AB) Periasamy is a free software contributor, angel investor and an entrepreneur.  AB is one of the founders of Minio, an open source cloud storage server. Prior to Minio, AB co-founded Gluster, an open source distributed filesystem. AB is also on the board of Free Software Foundation - India and has authored GNU FreeIPMI and GNU FreeTalk.

Show notes at http://hellotechpros.com/ab-periasamy-people/

Key Takeaways

  • Don't have people managers. Instead, build a culture that encourages self-managing individuals.
  • Software development is more like creating art than mass-producing products in a factory.
  • Build the culture and they will come.
  • Industry experts may be brilliant and also be the wrong people to have on your team.
    • They come with pre-conceptions on what will work and what won't.
    • They might be motivated by money instead of by your goals.
  • Minimize the requirements, don't throw in extra features just to compete.
  • Experiment on ideas to gaher more data before deciding on a solution.
  • Elect one benevolent dictator to represent the team after soliciting ideas and discussion options.
    • That person will take all the input and make the decision.
  • The first 10 people are the hardest to find. After 10 the recruiting becomes much easier.
  • The only asset you have from the beginning is belief. You must inspire others to share in that belief or connect with others that already believe.

 

Sponsors

 

Resources Mentioned

Jun 24, 2016

Edward Fry advises enterprises on ways to streamline their software development to drive business results.  He has been working with IT for over 20 years and has been passionate about technology all his life.  Edward lives in Oklahoma City with his wife, Linda, and 3 children.

Edward was a past guest on Hello Tech Pros episode 16 - Applying Kanban to Your Inbox and Calendar — Productivity Tuesday

Show notes at http://hellotechpros.com/edward-fry-people/

Key Takeaways

  • Gartner found that in most business challenges 60% involved people, 20% process and 20% technology.
  • Communication recipients are always thinking WIIFM - "What's In It For Me?"
    • "How can I improve my performance review this month or enhance my credibility?"
    • "Is this going to require a lot of extra effort from me?"
    • When trying to get buy-in, look at the motivations of the individuals.
  • Part of a change management or buy-in process is getting excitement.
  • Organizations need to work to convey that they care about the employees opinions.
  • Most people are good at heart and wat to help you succeed and will help when they can.
  • People pick up very quickly if you're not genuine.
  • Body language speaks more than the content of your message.
    • Hands, arms, feet, posture, vocal intonation.
    • If your message and body language are out of synch, it's like if musicians play out of tune.
    • Try not to control your emotions and body language, let a little emotion come out.
  • Empathic listening is key to good communication, not just listening to words, but being an active participant.
    • Give your complete attention.
    • Give feedback when the other person pauses.
    • Also called "verbal reflection."
  • 93% of what we understand is non-verbal, only 7% of total message payload is the words.
    • People can seem very terse in email.
    • A reader may appreciate the shortness of an email or may think writer was a jerk. You just don't know until they give feedback.
    • Think about including emotional cues in message - smiley faces, animated gifs and "thanks so much!"
  • Read your own messages before you send them with the mindset of your audience.
  • When in doubt, pull it out.
  • Have face-to-face conversations as much as possible. Get out of email and go to lunch or visit a coworker at their desk.

Resources Mentioned

Jun 17, 2016

Mike Crandall is a Speaker, Consultant, Coach and Trainer focused on Proactive Business Growth. He is brought in by Business Owners and Executives to work on the Behaviors, Attitudes, Techniques, and Guts needed to be more Successful in Business Improvement, Sales Growth, and Employee Development. His firm specializes in helping identify the Blind Spots and Obstacles that are holding you back and then implementing Systems, Behaviors, and Guts to become more Successful. Clients ultimately develop new Habits that lead to Proactive Growth Professionally and Personally.

Show notes at http://hellotechpros.com/mike-crandall-people/

Key Takeaways

  • You only have to be gutsy 5 seconds at a time.
    • You can almost ask any question or make any statement in 5 seconds or less.
    • If you can get better at that, it will add up to big growth for an individual or business.
  • The best thing about personal development is personal/life growth - relationships with family and friends outside of work.
  • All growth and development is a 5 step process (AKASH)
    • Awareness. Understanding what we are and are doing.
    • Knowledge. Reading, listening. Information intake. Most of us stop at this level.
    • Application. The first time we try something new, it usually doesn't work very well.
    • Skill development. Do it often and learn.
    • Habit development. Do it until you don't have to think about it.
  • We can't change everything on a seminar or workshop. We invest a couple of hours but don't get to Application, Skill and Habit.
  • Starting point is Awareness.
    • Have you heard "I am a great listener" from someone who then talks for 20 minutes?
    • We have things we don't even realize we do or don't do.
    • We naturally tend to be defensive about things others point out about ourselves.
    • It's easier to find faults and flaw in others rather than self.
    • Most people are terrible at telling truth about themselves.
  • Doctors use tests to identify the medical problem (CAT scans, X-rays). We need a process to identify our strengths, gaps and barriers to close the gaps. Sandler Training helps with this process.
  • Tech professionals moving into consulting / startup need to shift their mindset from technical skills to entrepreneurship and sales.
    • You can be successful, but it should be worth the changes you have to make in yourself.
    • There are different internal competencies in entrepreneurs than technical professionals.
    • You can outsource accounting, marketing, etc.
    • You can NOT outsource selling yourself and what you do.
  • The #1 reason why businesses fail is money and money is driven by sales.
  • If you want to get better on something, focus on AKASH and study psychology.

Resources Mentioned

Sponsors

Jun 10, 2016

How do we come up with a new idea? Gert Garman facilitates brainstorming sessions and uses innovation processes to bring new ideas to light.

“Gert” Garman is the owner of Broad Perspective, LLC.  Previously, she was the Director of the Collaborative Design Center at Valencia College.  Prior to that, she was a Creativity and Innovation Catalyst for Disney Destinations, where she facilitated brainstorming sessions and trained fellow Cast Members in Disney’s Innovation Toy Box for the Disney Parks and Resorts worldwide.  Gert has a long history of creating immersive experiences and breakthrough thinking results through her work with Orlando Mayor Buddy Dyer and as an Assistant Athletics Director for the University of Central Florida Knights. She is certified as a facilitator in the Creative Problem Solving (CPS), Think X, Four Sight and Five Faces of Genius processes.

Show notes at http://hellotechpros.com/gert-garman-people/

Key Takeaways

  • Innovation is a process - trust the process and trust the facilitator
  • It takes the right people to make an innovation session productive
  • The best ideas come from different levels of an organization or outside views - don't just bring in leadership
  • Ego and status quo can get in the way of innovation
  • Build a Human Library - bring in "naïve experts" and get their perspectives
  • Don't judge people or their ideas - create an environment of trust
  • Break groups of people up out of their comfortable units (friends) and put them with strangers
  • Sit people in circles to create eye contact and conversation
  • Set up brainstorming sessions online to generate ideas across the organization
  • If an idea has merit and a lot of conversation around it, then put a group together to discuss face-to-face
  • Name all the stakeholders and get their input on paper
  • Watch for themes to come up and group ideas together
  • Make sure you're working on the right problem
    • Not trying to solve something too big that is unattainable
    • Not so specific it is really just an actionable list of tasks
  • Give people permissions to be creative and to have "dumb" ideas
  • Determine what success looks like, then back into it through planning
  • We have Rivers of Thinking and they are wide and deep due to our experience
    • We must learn how to jump into new rivers
  • Practice "freshness" - go for a walk, listen to different music, try new things
  • To accomplish something new, we must do things differently

Resources Mentioned

Jun 3, 2016

Matt LaVoie discusses the differences between developing user interfaces for yourself and being a servant designer, empathizing with customers.

Matt LaVoie is a User Experience Designer at PowerDMS, and founder of the Downtown UX Meetup group in Orlando, FL. He enjoys teaching and learning about UX, gardening and building things.

Show notes at http://hellotechpros.com/matt-lavoie-people/

Key Takeaways

  • So many times we solve problems for ourselves, we need to solve them with other people in mind
  • Empathize with customers - be a servant designer
  • It doesn't matter if you know how to use it, you developed it
  • Conduct usability sessions and have everyone on the team sit with the customers, including developers
  • Always keep in mind that there are real people you're writing this code for
  • Watch people use the software you build
  • According to Forrester Research we are officially in the age of the Customer
  • It's no longer good enough to solve a problem, it needs to serve the customer well
  • Have a human centric development process
  • Lean startups are about failing faster, but you dont have to launch to fail - use rapid prototyping
    • Drawing on a napkin
    • Balsalmiq
    • Invite people to use it and watch them use it
  • Are you actually building something that somebody wants?

Resources Mentioned

Sponsors

  • BookMoreNights.com - You've got the best vacation rental property, but are you getting enough clients?

About Hello Tech Pros

Hello Tech Pros is the daily podcast that interviews business professionals who work with technology and discuss Motivation, Productivity, Leadership, Technology, People, Entrepreneurship and Being Unplugged.

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